Privacy policy

This Privacy Policy describes how Zenvora ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit our site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual web pages you view, what websites or search terms referred you, and how you interact with the site.

When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment information (processed securely through our payment provider — we do not store full card details).

We refer to this information as "Order Information."

How We Use Your Information

We use your Order Information to:

Process and fulfill your order, including shipping and customer service

Communicate with you about your order or account

Screen orders for potential risk or fraud

Send you marketing communications, if you've opted in (you can unsubscribe anytime)

Improve and optimize our store based on how customers browse and shop

Sharing Your Information

We share your information with third parties to help us provide our services:

Shopify — our e-commerce platform, which powers our store and processes orders. Learn more at shopify.com/legal/privacy.

Fulfillment partners (Zendrop and AliExpress suppliers via DSers) — we share your name and shipping address with our suppliers to ship your order directly to you.

Payment processors — to securely process your payment.

Meta (Facebook/Instagram) and TikTok — we use tracking pixels from these platforms to measure ad performance and show you relevant ads. You can opt out of interest-based advertising through your device or platform settings.

Analytics providers (e.g., Google Analytics) — to help us understand site traffic and improve the shopping experience.

We do not sell your personal information to third parties.

Cookies

We use cookies to maintain your cart, remember your preferences, and understand how you use our site. You can disable cookies through your browser settings, though some site features may not work properly as a result.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at acefxt3@gmail.com.

EU/UK Residents

If you are located in the European Economic Area or UK, we process your information based on our legitimate business interests, to fulfill our contract with you, to comply with legal obligations, and/or with your consent.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at acefxt3@gmail.com.