Refund policy

We want you to love what you ordered. If something isn't right, here's how returns work:

30-Day Return Window

You have 30 days after receiving your item to request a return or refund.

To be eligible, your item must be unused, unworn, in its original condition and packaging, with proof of purchase (order number or receipt).

How to Start a Return

Contact us at acefxt3@gmail.com with your order number and reason for your request. Please don't send any item back before contacting us first — in most cases, we're able to resolve issues with a refund or replacement without requiring you to send the item back. We'll review your request and let you know the best option within 1–2 business days.

Damages, Defects, or Wrong Item

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days at acefxt3@gmail.com with your order number and photos of the item. We'll offer a replacement or full refund — no need to send anything back.

Non-Returnable Items

We cannot accept returns on sale items, gift cards, or items marked as final sale.

Exchanges

The fastest way to get the right item is to request a refund on the original, then place a new order for the item you want.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, without justification. The item must be unused and in its original packaging, with proof of purchase.

Refunds

Once we review and approve your request, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Bank/card processing may add extra time on top of that. If more than 15 business days have passed since approval and you haven't received your refund, contact us at acefxt3@gmail.com.